Terms & Conditions

What we do?

HOW2 provides an online information and advice service to the Small and Medium Enterprise (SME) as well as larger organisations. Membership of HOW2 is free. As a member of HOW2 you will have access to a range of articles and services and if you choose you may be introduced to Service Partners.

HOW2 does not deliver services in its own name or at all. Where services are offered by Service Partners they are not agents of HOW2 and do not oblige one another and are not liable for one another acts or omissions.

Should you decide to enter into a contract with a HOW2 Service Partner, then it is for you and the Service Partner to agree the contract and the terms of the contract. HOW2 does not accept any liability in connection with such an arrangement. It is for you to decide the suitability of the contract.

After completing the membership registration you will receive an email confirming your membership and use of the HOW2 website along with your registration / login details. We will also send you up to 3 reminders to activate your login details. You cannot opt out of receiving these emails.

General Terms and Conditions

At HOW2 we work hard to ensure that the information we provide is correct and accurate. If at any time you come across something that appears to be incorrect then please notify us immediately so that we can rectify the issue. We have also worked hard to ensure that we have expressed the information clearly as we want to ensure the content is not in any way misleading. However, we are unable to cover all eventualities and interpretations and therefore you should be aware that the information on the HOW2 website is not intended for use without professional advice.

The website content, along with editorials, white papers etc and any emails we may send you provide information and advice, it is for you to decide if this is relevant to you and your business. HOW2 does not accept any liability and responsibility arising from any reliance that you place on this information.

To ensure that we are providing content that is relevant and interesting to you we will be making regular updates to the website so please be aware that the content may be changing.

In some areas of our site we have links to other websites which are for information purposes as we believe these sites provide either a relevant service or content which could be of use to you. They are supplied, at the time the link is created, in good faith. We have no control over these websites and their content and therefore you should be aware that we have no liability or responsibility for the content of these sites. These sites also have their own policies which may differ from our policies.

All rights to the HOW2 website, including copyright, the content and design are owned by HOW2 or under licence from third party owners. Any use of this website or its contents, including copyright other than for personal use is not prohibited, unless you have written permission from HOW2.

If in our opinion you have failed to comply with any of the provisions of these Terms and Conditions it may be necessary for us to revoke your membership.

Rest assured we will make every effort to ensure that our website is free from infection by viruses or anything else that has contaminating or destructive properties.

HOW2 Privacy Policy

We are strongly committed to protecting the privacy of users to our website and do all that we can to protect our members details.

Data Protection
At HOW2 we take care to look after your details and ensure we adhere to the requirements of the UK Data Protection Act 1998.

Your personal details will not normally be disclosed to third parties. However, in some circumstances we may need to disclose your personal details to a third party so that we can provide a service that you have requested, or fulfil a request for information. Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act 1998, and used only to provide the service or information you have requested.

Information we collect

We normally collect data relating to:
• Membership sign up so that you can access the website and receive email newsletters
• Information relating to the Overview tool, and Quick Qualifiers, if completed
• Comments submitted to the HOW2 website
• Website visitor traffic
• From time to time we may request other data to help us improve our services to you for example we might ask if you would like to complete an online questionnaire, just so you can tell us how we’re doing or what challenges your business is currently facing.

How we use this information

Collecting this information helps us better understand what you need from us. We use this to inform you of possible products and services that we think will be relevant to your business. The main uses for the data are:
• To help provide you with relevant, informative information and updates
• To help introduce you to Service Partners that are relevant to your business
• To provide access to privileged areas of our online services
• To administer contests and competitions and personalise your visits to our online services
• To enable us to review, develop and improve our service and to find relevant Service Partners
• To occasionally carry out market research
• To profile your usage and viewing

When you become a member of HOW2 you agree to HOW2’s Terms and Conditions.

When and where might we disclose your information?

We may provide information about you in the following instances:
• With your agreement, we will pass on your details and any related information to a 3rd party, a Service Partner, but only once we have sought your prior permission. This will ensure that when the Service Partner contacts you they already know about your business and you do not have to repeat the details that you have already supplied to us.
• We may use aggregate information and statistics for the purposes of monitoring usage of our services in order to help us develop our services and improve your online experience. This information does not identify any individual.

We will not pass on your personal details to third parties except in accordance with this policy and our Terms and Conditions or where we are required to disclose that information in order to comply with any legal or regulatory requirements.

How we protect your information

Any information sent to us is protected using robust security methods which are industry standard. When we receive the data it is stored securely and we only provide access to it by authorised personnel.

Please be aware that communications over the internet such as emails and webmails are not secure unless they have been encrypted. It is possible that your communications may route through a number of countries before being delivered – this is the nature of the Internet. We therefore cannot take responsibility for any unauthorised access or loss of personal information that is beyond our control.

We will never ask you for your login password which you are responsible for keeping secure.

Can you access your information?

Yes, you have a statutory right and are welcome to ask us about the information we have about you. If you need us to send it to you, it will cost £10 which covers the cost of our administration. Should any of the details be incorrect then let us know and we’ll amend them right away. If you’d like us to send your information to you then please write, enclosing a cheque or postal order for £10, to:
• HOW2 Business Solutions Limited, Experience House, 5 Port Hill, Hertford, SG14 1PG
Cheques should be made payable to HOW2 Limited.

Marketing

We believe in providing you with knowledge and skills to help you run your business more successfully. An important feature of HOW2 is our marketing communications. This allows us to inform you on a whole host of topics from changing legislation to new Service Partners. By becoming a member of HOW2 you are agreeing to our Terms and Conditions and to receiving regular information, by email, from us. You are able to personalise the mailings you receive from us in the Setting section of the website.
You can also unsubscribe from specific types of email at any time using the unsubscribe links provided. Alternatively, if you wish to cancel your membership from HOW2 entirely then you will need to write to us at:

• HOW2 Business Solutions Limited, Experience House, 5 Port Hill, Hertford, SG14 1PG

Amendments
HOW2 reserves the right to amend these Terms and Conditions at any time. The amended terms will be effective from the date they are posted on our website.

Last updated 12th of March 2014

Company Registration Details

HOW2 Business Solutions registered office: 5 Port Hill, Hertford, Herts SG14 1PJ.
Company number: 07949122. Incorporated in England.

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